Monday, June 02, 2008

SSP "The Food Travel Experts"

On their website SSP claim the following:

"SSP is the leading dedicated operator of food and beverage brands in travel locations worldwide. We have a long heritage in food and travel, with over 60 years experience in the industry. All our operations feature a mix of food and beverage brands tailored specifically for each location."

If they are such "experts" why is that their outlet on platform 1 of East Croydon station has, for the last 7 weeks, been unable to provide its customers with gin and tonic?

The staff there say that it is "on order".

Does it really take 7 weeks to order gin and tonic?

Of course it doesn't!

I have filled in numerous complaint forms, alerting SSP to their failure, and have even emailed them.

To no avail!

SSP ignore their customers.

Congratulations SSP, you are Worse Than Worthless.

UPDATE 5 June 2008

SSP called me and apologised for the shambles at East Croydon. Seemingly head office were not aware of it.

I am advised that on investigation SSP are:

"unfortunately having a manufacturer issue with the Gin and Tonic which we are investigating and raised to the highest level. We are in the interim trying to move some stock from another unit so that East Croydon will have stock."

SSP have sent em a voucher for £5, and a discount card entitling me to 20% off any purchase I make at one of their outlets (eg Burger King, Upper Crust, Pumpkin etc) on any mainline railway station in the UK.


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