Yahoo Mail

Congratulations to Yahoo Mail for proving themselves to be "Worse Than Worthless"

As can bee seen from the correspondence that I have had with Yahoo Customer Care, over the past few weeks, their email system appears to be in a state of collapse.

Their slogan "Yahoo just keeps getting better"...maybe should be rephrased to "Yahoo just keeps getting worse"

Here is a selection of the mails that I have sent/received to/from Yahoo "customer care" over the past few weeks.

"23 July 2007

Your company has been saying that your engineers "are working around the clock" on this issue for the last four weeks ever since I, and others, have raised this service failure with Yahoo.

However, instead of improving the situation, the problem is now worse; all my mails sent to Yahoo addresses are being bounced, not just delayed.

1 What is the point of an email system that doesn't deliver emails?

2 When do you intend to fix this problem?

3 How will this affect your share price, when it is revealed that your system is failing?

I will be featuring this failure on one of my sites this week.

Regards

Ken Frost

www.kenfrost.com "The Living Brand"

Date: Wed, 18 Jul 2007 14:27:30 +0100
To: kenfrost
Subject: RE: Errors - Not receiving email - Other Web Email Site (KMM70295567V65223L0KM)
From: uk-mail@cc.yahoo-inc.com

Hello,

Thanks for writing to Yahoo! UKIE Customer Care.

I understand your frustration regarding this issue. Please note that our engineers are working around the clock to try and resolve this issue.

We appreciate your patience in this regard.

Please let me know if you still need assistance so I can help you further.

Regards,

Customer Care - Yahoo! UK & Ireland

> Original Message Follows:
> -------------------------
>
> It is now 17 July, and Yahoo is still delaying/bouncing mails.
>
> You say that you hope to fix it promptly.
>
> This is patently nonsense, as weeks have elapsed since the problem was
> first reported.
>
> When will this be fixed???
>
> regards
>
Ken Frost
Date: Fri, 6 Jul 2007 08:11:39 +0100
To: kenfrost
Subject: RE: Errors - Not receiving email -

Other Web Email Site (KMM70054359V5880L0KM)> From:
uk-mail@cc.yahoo-inc.com> >
Hello,

Thanks for writing to Yahoo! UKIE Customer Care.

I apologise for any inconvenience this has caused you.

Please be assured that we are aware of this problem and hope to have it fixed promptly. I have added your details to our investigation - your ticket number is: 1238162

We appreciate you reporting it to us and thank you for your patience and understanding.

Please let me know if you still need help.

Regards,

Customer Care - Yahoo!


One week after the problem seems to have started, it seems no better.

All Yahoo addresses that I send mail to are now bouncing the mails.

This is unsatisfactory, suffice to say I and the "non recipients" are fed up and are looking to change supplier.

regards Ken Frost

Date: Tue, 3 Jul 2007
13:23:34 +0100>

To: kenfrost

Subject: RE: Errors - Not receiving email - Other Web Email Site (KMM69999477V65359L0KM)> From:
uk-mail@cc.yahoo-inc.com

Hello Ken,

Thanks for writing to Yahoo!

UKIE Customer Care.

I understand you are experiencing delays in receiving Hotmail e-mails to your Yahoo! Mail account. I apologise for any inconvenience this has caused you.

Please be assured that we are aware of this problem and hope to have it fixed promptly.

We appreciate you reporting it to us and thank you for your patience and understanding.

Please let me know if you still need help...."

Labels: Yahoo Mail

::: posted by Ken Frost at 1:49 AM