Monday, February 26, 2007

BA Reservations

Well done BA for further damaging their already badly soiled brand value.

I made a bold and futile attempt to contact their reservations line this morning, on 0870 850 9 850 (the number specified on their website).

Having pressed the various option buttons, and listened to the "tinny" music, I was informed that I had dialed the wrong number and was given a new number to dial.

Can you guess what that was?

Yes, that's right 0870 850 9 850!

I rang the Executive Club, and was told that in fact the number should be 0870 850 4 850 and that the BA website was wrong.

I rang the new number...

Guess what?

I had the very same experience.

Well done lads!

BA truly deserves the "Worse Than Worthless" award.

No comments: