Easy 24-Hour Glazing
In the event that you need your windows repaired avoid Easy 24-Hour Glazing.
Here is an email I sent to them 5th November:
"Your website claims 24/7 coverage with a one hour response.
Here is the reality:
Monday 3rd Nov I called in the morning and made a booking for someone to come round in the afternoon to fix a jammed window.
No show
I called late afternoon, and was advised that the engineer was delayed and could not make it.
Why did no one call me to advise me of this?
The booking was rescheduled to Tuesday 4th at 9AM
No Show
I called and was advised that the van had broken down
Why did no one call me to advise me of this?
The booking was rescheduled to 9AM today 5th Nov
No show
I called, and was advised that the engineer had an accident yesterday.
Why did no one call me to advise me of this?
Your service and customer care are lousy, your website does not reflect reality.
We are heading for the worst recession in decades, yet you are happy to throw away business in this cavalier manner.
Suffice to say I have arranged with another company to deal with this."
'Worse Than Worthless'
Organisations and companies that, in my opinion, are "Worse than Worthless".
Wednesday, November 05, 2008
Monday, June 02, 2008
SSP "The Food Travel Experts"
On their website SSP claim the following:
"SSP is the leading dedicated operator of food and beverage brands in travel locations worldwide. We have a long heritage in food and travel, with over 60 years experience in the industry. All our operations feature a mix of food and beverage brands tailored specifically for each location."
If they are such "experts" why is that their outlet on platform 1 of East Croydon station has, for the last 7 weeks, been unable to provide its customers with gin and tonic?
The staff there say that it is "on order".
Does it really take 7 weeks to order gin and tonic?
Of course it doesn't!
I have filled in numerous complaint forms, alerting SSP to their failure, and have even emailed them.
To no avail!
SSP ignore their customers.
Congratulations SSP, you are Worse Than Worthless.
UPDATE 5 June 2008
SSP called me and apologised for the shambles at East Croydon. Seemingly head office were not aware of it.
I am advised that on investigation SSP are:
"unfortunately having a manufacturer issue with the Gin and Tonic which we are investigating and raised to the highest level. We are in the interim trying to move some stock from another unit so that East Croydon will have stock."
SSP have sent em a voucher for £5, and a discount card entitling me to 20% off any purchase I make at one of their outlets (eg Burger King, Upper Crust, Pumpkin etc) on any mainline railway station in the UK.
Good!
On their website SSP claim the following:
"SSP is the leading dedicated operator of food and beverage brands in travel locations worldwide. We have a long heritage in food and travel, with over 60 years experience in the industry. All our operations feature a mix of food and beverage brands tailored specifically for each location."
If they are such "experts" why is that their outlet on platform 1 of East Croydon station has, for the last 7 weeks, been unable to provide its customers with gin and tonic?
The staff there say that it is "on order".
Does it really take 7 weeks to order gin and tonic?
Of course it doesn't!
I have filled in numerous complaint forms, alerting SSP to their failure, and have even emailed them.
To no avail!
SSP ignore their customers.
Congratulations SSP, you are Worse Than Worthless.
UPDATE 5 June 2008
SSP called me and apologised for the shambles at East Croydon. Seemingly head office were not aware of it.
I am advised that on investigation SSP are:
"unfortunately having a manufacturer issue with the Gin and Tonic which we are investigating and raised to the highest level. We are in the interim trying to move some stock from another unit so that East Croydon will have stock."
SSP have sent em a voucher for £5, and a discount card entitling me to 20% off any purchase I make at one of their outlets (eg Burger King, Upper Crust, Pumpkin etc) on any mainline railway station in the UK.
Good!
Thursday, January 03, 2008
Railtrack
Congratulations to Railtrack for proving to the world how completely worthless they really are.
"Thousands of commuters face the prospect of further disruption to rail travel stretching into next week, after Network Rail again failed to complete key engineering work.
The new year misery affecting Britain’s rail service left up to 200,000 people without their normal rail service yesterday, after overrunning repair work closed London’s second-busiest station and paralysed one of the UK’s busiest railway lines."
Source The Times
Congratulations to Railtrack for proving to the world how completely worthless they really are.
"Thousands of commuters face the prospect of further disruption to rail travel stretching into next week, after Network Rail again failed to complete key engineering work.
The new year misery affecting Britain’s rail service left up to 200,000 people without their normal rail service yesterday, after overrunning repair work closed London’s second-busiest station and paralysed one of the UK’s busiest railway lines."
Source The Times
Monday, December 10, 2007
I am proud to announce the birth of new website.
HMRC Is Shite
Anyone with any stories about HMRC, or who know people with stories about HMRC, please send them in.
Thanks.
Ken
HMRC Is Shite
Anyone with any stories about HMRC, or who know people with stories about HMRC, please send them in.
Thanks.
Ken
Friday, November 16, 2007
Cool New Mobile
A bunch of scumbags by anyone's standards, see what their customers think of them also see here.
They have now gone bust, see www.coolnewmobile.com
Why did the network operators, such as 3, add the veneer of respectability to this company?
Why did the network operators allow their names to be associated with this company?
How much money have the network operators made out of sales made on the basis of false promises by Cool New Mobile?
At what stage did the directors of CNM become aware that their business model had failed?
Were the directors still trading after they became aware of the fact that the company was insolvent?
The following email was sent to 3:
"I bought into your service via Cool New Mobile, who have gone into administration leaving thousands of people (myself included) out of pocket wrt the cash back deals.
It has been clear for months that CNM were nothing more than a scam operation, see
Worse Than Worthless
Why did you allow yourselves to be associated with a company set up to defraud the public?
Why did you add the veneer of respectability to this company by associating your name with theirs?
What will you do for the thousands of customers with 3 contracts sold by CNM?
regards
Ken Frost"
Update
16 November 2007 19:57
Call received from 3 regarding the above email.
3 stated that their records show that my phone came from Mobile Affiliates, not CNM.
I noted that they were the same company, and had gone bust as well.
3 stated that their records show that Mobile Affiliates are still an active account.
A brief exchange, repeating each other's stand point, then took place; 3 seemed to have difficulty understanding/accepting what I was telling them.
I directed them to the announcement on the CNM website.
3 stated that at they did not have net access at that time, and would need to look into it.
They will contact me again.
Update 17 November 2007
Sent to the Mazars LLP (the administrators of CNM etc)
"re the administration of Cool New Mobile, and related companies.
I am a customer of CNM, and am owed money by them. I would like to ask you the following questions:
-At what stage did the directors of CNM become aware that their business model had failed?
-Were the directors still trading after they became aware of the fact that the company was insolvent?
FYI, I run a network of websites under www.kenfrost.com and am covering this story on this site:
http://kenfrostwtw.blogspot.com/2007/11/cool-new-mobile-bunch-of-scumbags-by.html
Thank you for your help.
Kind regards
Ken Frost MA FCA FIPFM
www.kenfrost.com "The Living Brand"
Update 19 November 2007
3 called me again today, they advised me that they were pursuing the cash back issue with the distributor. I asked who that was, 3 advised me that the details were not to hand.
They asked how much money was involved with my cash back arrangement with Cool New Mobile, and how much was left to be reimbursed.
I was advised that 3 will get back to me within 4 weeks.
Update 21 November 2007
Mazars flipped me off today:
"Dear Mr Frost,
The Joint Administrators are unable to answer individual questions. All updates in respect of the administrations of Mobile Media Systems Limited t/a Phoneboxdirect and Mobile Affiliates Limited t/a Coolnewmobile and Phones2yourdoor will be posted direct to the websites www.phoneboxdirect.com and www.coolnewmobile.co.uk. Please refer to them for information.
Thank you"
Update 20 December 2007
3 rang me this evening to advise me that they are still trying to get my money back for me.
Quite how they intend to do that is not at all clear.
They also have offered me a significantly reduced network rate for the coming year, plus the first 4 months free.
In addition to the reduced rate they are sending me a new Nokia handset.
I had to agree to accept this on the phone, they were not prepared to send me the details in writing first. However, I have 14 days to cancel.
They assure me that it in no way affects my rights to claim the money still owed by CNM, and that 3 are still trying to get my money back for me.
We shall see how this goes.
Update 16 January 2008
The following was sent to 3 today:
"Allan McLuckie
Director of Customer Services 3
Hutchinson 3G UK Ltd
PO Box 333
Glasgow
G2 9AG
16 January 2008
Dear Mr McLuckie,
I sent the following message to 3 on 16 November 2007:
'I bought into your service via Cool New Mobile, who have gone into administration leaving thousands of people (myself included) out of pocket wrt the cash back deals.
It has been clear for months that CNM were nothing more than a scam operation, see
Worse Than Worthless
Why did you allow yourselves to be associated with a company set up to defraud the public?
Why did you add the veneer of respectability to this company by associating your name with theirs?
What will you do for the thousands of customers with 3 contracts sold by CNM?'
I was told that 3 was contacting the retailer, and promised an answer within 4 weeks.
Some eight weeks on I have yet to receive one. Please provide me with a written answer by return.
Thank you.
Yours sincerely,
Ken Frost"
A bunch of scumbags by anyone's standards, see what their customers think of them also see here.
They have now gone bust, see www.coolnewmobile.com
Why did the network operators, such as 3, add the veneer of respectability to this company?
Why did the network operators allow their names to be associated with this company?
How much money have the network operators made out of sales made on the basis of false promises by Cool New Mobile?
At what stage did the directors of CNM become aware that their business model had failed?
Were the directors still trading after they became aware of the fact that the company was insolvent?
The following email was sent to 3:
"I bought into your service via Cool New Mobile, who have gone into administration leaving thousands of people (myself included) out of pocket wrt the cash back deals.
It has been clear for months that CNM were nothing more than a scam operation, see
Worse Than Worthless
Why did you allow yourselves to be associated with a company set up to defraud the public?
Why did you add the veneer of respectability to this company by associating your name with theirs?
What will you do for the thousands of customers with 3 contracts sold by CNM?
regards
Ken Frost"
Update
16 November 2007 19:57
Call received from 3 regarding the above email.
3 stated that their records show that my phone came from Mobile Affiliates, not CNM.
I noted that they were the same company, and had gone bust as well.
3 stated that their records show that Mobile Affiliates are still an active account.
A brief exchange, repeating each other's stand point, then took place; 3 seemed to have difficulty understanding/accepting what I was telling them.
I directed them to the announcement on the CNM website.
3 stated that at they did not have net access at that time, and would need to look into it.
They will contact me again.
Update 17 November 2007
Sent to the Mazars LLP (the administrators of CNM etc)
"re the administration of Cool New Mobile, and related companies.
I am a customer of CNM, and am owed money by them. I would like to ask you the following questions:
-At what stage did the directors of CNM become aware that their business model had failed?
-Were the directors still trading after they became aware of the fact that the company was insolvent?
FYI, I run a network of websites under www.kenfrost.com and am covering this story on this site:
http://kenfrostwtw.blogspot.com/2007/11/cool-new-mobile-bunch-of-scumbags-by.html
Thank you for your help.
Kind regards
Ken Frost MA FCA FIPFM
www.kenfrost.com "The Living Brand"
Update 19 November 2007
3 called me again today, they advised me that they were pursuing the cash back issue with the distributor. I asked who that was, 3 advised me that the details were not to hand.
They asked how much money was involved with my cash back arrangement with Cool New Mobile, and how much was left to be reimbursed.
I was advised that 3 will get back to me within 4 weeks.
Update 21 November 2007
Mazars flipped me off today:
"Dear Mr Frost,
The Joint Administrators are unable to answer individual questions. All updates in respect of the administrations of Mobile Media Systems Limited t/a Phoneboxdirect and Mobile Affiliates Limited t/a Coolnewmobile and Phones2yourdoor will be posted direct to the websites www.phoneboxdirect.com and www.coolnewmobile.co.uk. Please refer to them for information.
Thank you"
Update 20 December 2007
3 rang me this evening to advise me that they are still trying to get my money back for me.
Quite how they intend to do that is not at all clear.
They also have offered me a significantly reduced network rate for the coming year, plus the first 4 months free.
In addition to the reduced rate they are sending me a new Nokia handset.
I had to agree to accept this on the phone, they were not prepared to send me the details in writing first. However, I have 14 days to cancel.
They assure me that it in no way affects my rights to claim the money still owed by CNM, and that 3 are still trying to get my money back for me.
We shall see how this goes.
Update 16 January 2008
The following was sent to 3 today:
"Allan McLuckie
Director of Customer Services 3
Hutchinson 3G UK Ltd
PO Box 333
Glasgow
G2 9AG
16 January 2008
Dear Mr McLuckie,
I sent the following message to 3 on 16 November 2007:
'I bought into your service via Cool New Mobile, who have gone into administration leaving thousands of people (myself included) out of pocket wrt the cash back deals.
It has been clear for months that CNM were nothing more than a scam operation, see
Worse Than Worthless
Why did you allow yourselves to be associated with a company set up to defraud the public?
Why did you add the veneer of respectability to this company by associating your name with theirs?
What will you do for the thousands of customers with 3 contracts sold by CNM?'
I was told that 3 was contacting the retailer, and promised an answer within 4 weeks.
Some eight weeks on I have yet to receive one. Please provide me with a written answer by return.
Thank you.
Yours sincerely,
Ken Frost"
Subscribe to:
Posts (Atom)